Privacy Policy
How we collect, use, and protect your personal information
Effective Date: June 21, 2026
We are committed to protecting your privacy and personal information.
Our Commitment to Your Privacy
At ACE ORBIS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Place an order on our website
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions or surveys
This information may include your name, email address, phone number, shipping address, billing address, and payment information.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activities:
- IP address and location data
- Browser type and version
- Operating system
- Pages viewed and time spent
- Referring website addresses
- Device identifiers
Payment Information
All payments are processed through secure third-party payment processors (Paystack). We do not store your credit card details on our servers. Payment information is encrypted and processed according to PCI-DSS standards.
How We Use Your Information
We use the information we collect for various purposes:
Order Processing
To process and fulfill your orders, send order confirmations, and provide customer support.
Shipping & Delivery
To arrange shipping, provide tracking information, and coordinate deliveries.
Customer Support
To respond to your inquiries, provide technical support, and resolve issues.
Marketing & Updates
To send promotional emails, newsletters, and updates (with your consent).
Analytics & Improvement
To analyze website usage, improve our services, and develop new features.
Security & Fraud Prevention
To detect and prevent fraud, abuse, and unauthorized activities.
Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as:
- Payment processors (Paystack)
- Shipping and delivery companies
- Email service providers
- Analytics providers
- Customer support platforms
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We Implement Security Measures
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Access controls and authentication
- Data backup and recovery procedures
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Access and Correction
You have the right to access and update your personal information. You can do this by logging into your account or contacting us.
Data Deletion
You may request deletion of your personal information, subject to certain legal obligations we may have to retain data.
Marketing Preferences
You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us.
Cookies and Tracking
Most web browsers accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ.
We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed or stored.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
contact@aceorbis.com
Phone
+2348000000000
Address
123 E-commerce Street, Lagos, Nigeria
Your Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
If you do not agree to this policy, please do not use our website or services.